Managing Member | Operations & Finance | ZA HEAT AND NDT SERVICES
Kwa Zulu Natal | 2010 - present

Building, Construction and Engineering

Regional Head - Internal Channels | Home Loans | Absa Bank Limited
Johannesburg | 2009 - 2010

Accounting, Banking and Finance

To drive and achieve all Internal business related Sales targets through Direct Sales, Affordable Housing, Branch Network and Specialised Home Loans Consultants.

National Manager - Customer Care, Attorney Alliances and Risk Governance | Home Loans | Absa Bank Limited
Johannesburg | 2006 - 2009

Accounting, Banking and Finance

Responsible for the effective translation and execution of both the Customer Care and Attorney Strategies and alignment of Risk Governance Strategies.

Head - National Sales and Retention | Customer Contact Centre | Standard Bank Group Limited
Johannesburg | 2006 - 2006

Accounting, Banking and Finance

Drive and achieve contracted Sales targets set by Home Loans, Credit Card Division and Personal Banking business units.

Manager - Home Loans Service and Fulfilment | Customer Contact Centre | Standard Bank Group Limited
Johannesburg | 2004 - 2005

Accounting, Banking and Finance

Drive the service component of the Home Loans business within the Customer Contact Centre with a staff compliment of 210 staff.

Call and Resource Manager | Customer Contact Centre | Standard Bank Group Limited
Johannesburg | 2001 - 2003

Accounting, Banking and Finance

Development and implementation of a planning,scheduling and forecasting division within the Customer Contact Centre in order to optimise staff efficiencies and costs relating to Customer Contact Management.

Johannesburg Secondary School, Johannesburg (1991)

Institute of Marketing Management

Johannesburg | 1992 - 1994

International Diploma - Marketing

Completed Statistics, Principles of Marketing, Business Communications, Consumer and Buying Behaviour and Business Management
Also completed IMM Call Centre Management; Process Stream, Technology Stream and People Stream

Team Leader of the Year | Standard Bank | 1999

Was awarded Team Leader of the Year 1999 for driving an outstanding team during the Y2k conversion from the Electronic Banking System, Beltel to BEST 2000.

Bronze Prestige Award | Absa Bank | 2008

Received a Bronze Prestige Award under the category of Innovation for the implementation of Absa Home Loans International Mortgages

Ask Afrika CCNG Service Excellence Award 2003 | Ask Afrika | 2003

SAPS Street Survival and Tactical Course | Johannesburg | 2007

Successfully completed the SAPS Street Survival and Tactical Course which allows for the effective handling and use of the following weapons; R5, Z88 and Shotgun.

South African Police Service

Sergeant, 1999 - present