Professional Officer : Quality Management Systems | Water and Sanitation | City of Cape Town
Cape Town, South Africa | 2009 - present

Government, Public Administration and Defence

Coordinating ISO 9001:2008 implementation projects throughout Water & Sanitation.Coordinating the key performance areas and indicators associated with the promotion of effective service delivery.Developing and updating policies and facilitating cooperation and bi-lateral initiatives with stakeholders.Developing and facilitating Partnership/Twinning agreements with relevant role players.Providing input and communication mechanisms towards the compilation, maintenance, monitoring, implementation and performance of Service Level Agreements.Monitoring the provision of Water Services to City of Cape Town consumers and recommending on areas of improvement in order to ensure the promotion of effectiveness & efficiency.Initiating and managing business re-engineering interventions.Facilitating forums and work groups for developing and implementing of projects, processes, systems and procedures (Quality Management System).Facilitating workshops to formulate roles and responsibilities of role players.Networking with relevant role players nationally and formulating official agreements for signing by Chief Executive Officers and the City Manager.Facilitating mutual programs for development of skills and competencies including the exchanging of staff in specific fields of expertise.Coordinating the requirements of Quality System and Integrated Environmental Management system as they apply in Water & Wastewater operations branch.Coordinating the creation of a Quality Plan.Coordinating the functioning of Systems workgroups that compiles systems, procedures and quality operational manuals to enhance optimal service delivery in line with legislation, policy and strategy.Analysing results obtained from customer surveys on an annual basis.
Identifying the areas of service delivery improvements.
Ensuring implementation of programmes and monitoring of results.Coordinating contracts for the branch.Ensuring coordination and implementation of Recruitment, Selection and Employment benefit policies and strategies for the branch.Coordinating the implementation of Risk and Safety measures within the branch.Ensuring coordination and implementation of employee wellness programmes.Ensuring the provision of consulting and advisory service to the branch on policy and strategy issues.

Commercial Park Private School, East London, South Africa (2001)

Cape Peninsula University of Technology (CPUT)

Cape Town, South Africa | 2008 - 2009

Btech Degree: Quality (Cum Laude) - Engineering

Cape Peninsula University of Technology (CPUT)

Cape Town, South Africa | 2007 - 2007

NQF Level 5: Human Resources Management - Business

Stellenbosch University

Cape Town, South Africa | 2006 - 2007

NQF Level 5: Business Management - Business

Cape Technikon

Cape Town, South Africa | 2003 - 2006

National Diploma:Operations Management -Industrial Engineering - Engineering

Cape Peninsula University of Technology

Cape Town, South Africa | 2010 - present

Masters Degree : Quality - Engineering

Author: Nokhanyo Madliwa-The impact of service delivery from Water Demand Management to low income communities | 2011

The service delivery from most municipal goverment departments is unsatifactory.The provision of basic water and sanitation services should granted to all the people out there in the low income communities.These services must be affordable for everyone.Response to the people's complaints should be done within a very short time.This does not always happen .Nokhanyo as the author of this dissertation has focused on the impact of service delivery from a goverment department to the low income communities of the Cape Metropole.The survey has been conducted to measure the perceptions of the citizens of Khayelitsha with regards to the quality of service delivery from Water Demand Management.Khayelitsha was sampled to be the focus point of this dissertation.

Half School Colours in Academics | 2000

Award for Cum Laude achievers

St John Ambulance

Money Sponsor, 2011 - present

St John Cape Town has avery active Home Based Care project running in Nyanga Township.They have recently expanded this project due to the ever-increasing need for their services.Ten new Caregivers and a Nurse have just been appointed to assist. St John plays a vital role in partnership with various goverment departments to make a difference in Health Care Primary level in the Western Cape

The Avril Elizabeth Home

Money Sponsor, 2011 - present

Avril Elizabeth's Adult Therapy Centre is where small employment opportunities are open for the disadvantaged,poor people.These people are given small taks to do.They spend a lot of their time here in this centre working very hard and get very small salaries.

Childline South Africa

Money Sponsor, 2011 - present

Childline runs awareness campaigns to educate the children and their parents about the child's rights and responsibilities.It teaches children to speak up and grow up as confident and independently individuals.

Age-In-Action

Money Sponsor, 2011 - present

Age-In-Action stresses the importance of senior citizens in keeping their minds occupied by continued learning.Elderly people are being taught through Abet programmes how to write and read.Many of them, it is their first time in their lives that they are able to write their own names and learn to read.