1. Q: I forgot my login information. How can I retrieve it?
A: In the event that you have forgotten or misplaced your username or password you can contact Who’s Who SA directly by phone or email and you will be issued with a new username and password as soon as possible.
Go to the sign in page> click on ‘forgot password’.
You will be directed to another page where you will have to enter your email address (the email address you registered with).
You will receive an email with your new password. You can also change your password by clicking on ‘request new password’.
*Tip: Choose password that you will find easy to remember. 

2. Q: Does it cost money to create a Who’s Who SA profile?
A: No. You do not have to pay to register and create your profile on Who’s Who SA.
We will be introducing Who’s Who SA Premium membership benefits that will come at a cost. To find out more about this you can click on the ‘Upgrade my account’ tab on the homepage.

3. Q: How do I search for profiles on Who’s Who SA?
A: You can view your profile as the network does by typing in your name and surname in the search box on the homepage without logging in. You will then view your profile as does anyone who is a visitor to the site.

4. Q: Who can view my Who’s Who profile? How much information can they see?
A: Anyone who searches your name by Google or Who’s Who SA can view your profile and all the information that you have included. Therefore it is advised that you do not include any personal contact information in your profile.

5. Q: I would like to remove my profile, how do I go about doing this?
A: If you would like your profile removed completely from Who’s Who SA you are advised to contact us directly by email on info@whoswhosa.co.za.

6. Q: I think someone has hacked onto my profile with my details, what can I do?
A: If you suspect that someone has hacked onto your profile with your chosen username and password, you are advised to change your password when logging in by clicking on ‘request new password’ in the accounts information login details.

7. Q: Why has my account been restricted?
A: Restriction is usually based on identified abuse of some sort whether the abuse is intentional or unintentional. Often the restriction can be released after some education is provided by Who’s Who SA and acknowledged by the member.

8. Q: I am having a problem uploading my photograph, what are the requirements?
A: If you are having a problem when uploading your photograph onto your Who’s Who SA profile, make sure it meets the requirements. The image must be 150 x 200 and a JPG file. If you still are having a problem please contact Who’s Who directly and you will be helped as soon as possible.

9. Q: Who can see my contact information? How can I edit my contact information?
A: Anyone can view the contact information that you have decided to publish it. You have the option when filling in your contact details to publish or not publish it for the general public to see. If you decide to not publish only yourself and the Who’s Who SA team will be able to see it. If you would like to change your contact information you click on edit your profile and edit your contact information.

10. Q: How do I add an email address on my who’s who account?
A: To add or change your email address on your Who’s Who SA profile, you log in on Who’s Who homepage with your username and password. This will direct you to your profile page where you can change your email address under your contact details.

11. Q: What is the value of joining who’s who?
A: Who’s Who SA is an extremely powerful networking and business tool. In its present form, the site boasts more than 7,000 biographies/ profiles of noteworthy South Africans in various fields of expertise and in excess of 100 annual editions have been published. It is a reliable guide to individuals who have joined.

12. Q: How do I add or remove a position in the Careers section of my Profile?
A: If you would like to change or update your position title you do this by editing your profile and updating your current positions on your profile, concluding your previous positions and including your current position in your synopsis.

13. Q: What are the best practices I can follow to protect my privacy?
A: Don't post your private email address, phone number, or other addresses on your Who’s Who SA profile; if you do you'll have much less control over how your contact information can be used. Use a password that only you will know and will not be easily guessed by others. If you use a public or shared computer, make sure you log out properly when finished updating your profile.

14. Q: How do I hide my public profile?
A: You do have the option of hiding your public profile so that no one besides yourself and the Who’s Who SA team can see it. You log on to the Who’s Who SA homepage and click on edit your profile. Under the section of ‘admin details’ you have an option of changing your status to active, pending or hidden. If you would like your profile to be seen by just yourself and the Who’s Who SA team you can change your status to ‘hidden’. If you would like your profile to show on a Google or Who’s Who SA search you should change your profile to ‘active’. If you are still busy editing your profile and do not want it to show in any searches, change your status to ‘pending’.

15. Q: I’d like to receive notification when I get private messages on my Who’s Who SA account. How can I do that?
A: You can get invitations and send invitation from members of the Who’s Who SA network. To receive notification of these invitations, log on to the Who’s Who SA homepage and click on edit your profile. Under the account information section, select the ‘Receive email notification for incoming private messages’ field. Emails will be sent to the email address you provided in your account information. Please make sure this email address is the one you’re currently using.

16. Q: I never got the verification email. What now?
A: Check your junkmail folder to see if the email message was mistakenly identified as spam. If you can’t find the verification email, login to your Who’s Who SA account to resend the verification email. You can also send an email to info@whoswhosa.co.za requesting a verification email.

17. Q: I would like to create or edit a profile on behalf of a client? Can I do this?
A: If you have a client who would like to have a profile created on Who’s Who SA you can do this on their behalf. We however, need to verify that this is indeed your client and that you have permission to do so. You can send us an email on info@whoswhosa.co.za. Once verified you can follow the steps to registering your client as a user by clicking on the ‘Join now’ tab on the homepage.